Refer to the Bluetooth device manual for details on how to change the settings.
Depending on the Bluetooth device, you may not be able to change the settings. The earbud headphones do not support the use of the Sony | Headphones Connect app, so you cannot use that app to set the sound quality mode. If you can select the audio codec on your Bluetooth device, first try to set it to AAC, and if that is not available, then set it to SBC. If your Bluetooth device is a Walkman or Android smartphone, set the sound quality mode to Priority on stable connection mode. Launch the Sony | Headphones Connect app. Set the Sound quality mode to Priority on stable connection. After a few seconds, remove them from the charging case and then reconnect with the Bluetooth device. Place the earbud headphones in the charging case and then close the lid. Reconnect your headphones to the Bluetooth® device. For more details, visit the product page of the headset on the Sony Support website. Update the headset software to the latest version using the Sony | Headphones Connect app. When using in an environment with a congested Wi-Fi signal, near to other wireless audio devices using Wi-Fi, microwaves, phones.įollow these troubleshooting steps to resolve the sound issues:. In a location where the Wi-Fi signal is inconsistent, such as on a train, an airport, or rail station. 
However, intermittent audio, or no audio may occur under the following situations: This means the Bluetooth connection stability is improved compared to more conventional headphones. The earbud headphones use a left and right simultaneous Bluetooth® transmission method.
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